● 招聘公司： 费尔斯通（Fairstone）点击申请
● 招聘职位： SBS客户服务代表（SBS Customer Care Representative）
● 工作内容：
- Provide prompt, courteous and efficient service that exceeds customer expectations;
- Respond to service inquiries from customers and retailers in a full service environment, to resolve moderately complex issues;
- Make appropriate monetary and non-monetary adjustments to accounts as needed;
- Initiate account investigations involving customer disputes;
- Explain financing terms and responds to general dealer inquiries;
- Conduct commodity/courtesy calls to customers;
- Anticipate customer needs in order to promote various products through cross-selling/value-add opportunities;
- Ability to handle difficult customers independently with limited supervision;
- Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.
● 工作要求：
- 1年以上客户服务、销售或呼叫中心工作经验；
- 良好的英法语口头和书面沟通能力；
- 强大的计算机技能；
- 消费金融行业经验是一项资产；
- 有弹性的工作时间，包括晚上，周末和假期；
- 有IT经验者优先。