加拿大Bell公司蒙城招聘技术中心经理，条件待遇优厚，时间有限，快来申请！ - 蒙城汇

Ensuring escalation process has been followed and trouble tickets have proper documentation. Respond to pager notifications from automated system or manual pages from Bell Canada support technicians and/or customers;
Queue management of various problem management systems;
Escalate problems to internal/external vendors, service partners and suppliers to ensure that outage times are minimized;
Provide notification to Customers, Incident Managers and Bell management as per the Notification & Escalation process;
Manage various mailboxes that receive notifications of long pickup, long outage for customer incidents;
Act as a first point of contact for any escalation from Bell Canada support staff and customers;
Able to deal with all levels of technical & non technical Management across the district & the business;
Interface with the Load Administrators/Controllers to ensure that Focus and TIMng logs are managed properly;
Audit tickets and create WEBRCA to drive service improvements.