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标题: 加拿大皇家银行（RBC）蒙城招聘外出分析师，员工管理，无学历要求，待遇丰厚，速申请！ [打印本页]
作者: 蒙特利尔求职招聘    时间: 2018-8-15 09:40
标题: 加拿大皇家银行（RBC）蒙城招聘外出分析师，员工管理，无学历要求，待遇丰厚，速申请！
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●  招聘公司：  加拿大皇家银行（RBC）点击申请
●  申请链接：  https://jobs.rbc.com/ca/en/job/RBCAA008861321/Outbound-Analyst-Workforce-Management-Montreal?utm_source=indeed&utm_medium=phenom-feeds&jobPipeline=Indeed
●  招聘职位：  外出分析师，员工管理（Outbound Analyst, Workforce Management）
●  工作内容：
  • Prepare the dialer system and manage dialer productivity, based on campaign strategies.
  • Collate, analyze and share statistical updates on completed campaigns, contacts and success ratios.
  • Analyze and interpret campaign results with regards to contacts and successes status.
  • Minimize dialer downtime through strict compliance with established support procedures.
  • Adjust calls to align with how the day is unfolding.
  • Purge completed campaigns from the dialer.
  • Ensure compliance and accurate execution of daily dialer call plans and schedules.
  • Provide some onsite dialer troubleshooting.
  • Open dialer related tickets and follow up with vendor and/or RBC IT.
  • Analyze agent performance and call center metrics, and work with the Resource Planning team to optimize dialer production and maximize agent utilization.
  • Cross-train on various positions to provide backup support to the Resource Planning team.
  • Participate in ongoing team development by contributing to team meetings and discussions.
●  工作要求：
  • 了解加拿大皇家银行金融产品/服务和交付渠道；
  • 了解收集操作程序和指南；
  • 有组织能力和解决问题的能力；
  • 工作时间灵活，星期一至五上午8时至晚上11时，星期六上午8时至晚上7时；
  • 能够用法语和英语进行专业交流。

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