Minimize losses resulting from fraudulent transactions by deciding the fraud risk associated with bookings identified by the business rules derived from previous fraud cases, industry contacts and intelligence;
Support the development and maintain the business rules used in the assessment of individual bookings through analysis of past bookings, chargeback analysis, intelligence from financial institutions, police and other merchants;
Record and perform analysis of suspicious transactions from various incoming sources, and ensure their timely handling as per established priorities;
Establish and communicate internal processes and procedures to key intra and inter-departmental customers;
Develop, train, coach and provide support to other groups while maintaining quality assurance and offering expertise with operational decisions;
Prepare regular reports of the team’s results for IT Security Management and the financial branch;
Identify and make recommendations on the evolving fraud prevention business needs of Air Canada to both internal and external vendors. Provide a support role to the latter during the implementation of new products and services;
Analyzes transaction data activity to detect potential fraudulent activity and assess level of risk of a loss and provide recommendation to improve fraud detection and prevention;
Works effectively with peers and leadership by sharing ideas and knowledge about detection and dispute trends and information;
Effectively manages all incoming communication and phone calls with our customer’s relation, banks, vendors, and internal teams via multiple channels;
Support and participate in projects and strategy meetings representing the department.