Provide best–in- class customer service in assisting clients with their inquiries about our products, services, policies and claims through inbound calls;
Solve client’s inquiries in a friendly and professional way from the very first call while adhering to Sun Life’s policies and procedures;
Seek opportunities to proactively provide clients with additional information on Sun Life Financial products & services available to them to support their financial and health goals;
Be measured against quality, efficiency and effectiveness goals to help you continuously improve.