Trace and research “lost addresses” and contact information using a variety of tools and techniques such as: on-line search utilities, directory assistance, contacting relatives/previous classmates, searching other internal/external databases and professional directories, sending out “tracer letters” or “keep-in-touch cards” to potential new addresses or contacts.
Receive, verify, and process demographic information on lost alumni from a variety of internal and external sources (alumni via mail, phone, email, survey return, office web pages, event registration, magazine returns, grad class download, call center, etc.) ; research data to update other relative information associated with the changes.
Crosscheck records to mark special relationships with other alumni, corporations, friends, faculty/staff, and parents.
Enter data into the AIS database, verify and validate information being received.
Review hard copy records available through the Registrar’s Office to confirm identity, relationship, and degree information.
Maintain appropriate statistics and tracking of assignments and daily maintenance and research efforts.
Remain alert to potential key information regarding donor prospects, potential volunteers/event organizers, potential speakers for chapter activities, and ensure appropriate individuals are informed.
Identify areas for improvement and make recommendations to the Manager; follow up on decisions.