Serve as a resource for various CN functions and customers related to Damage Prevention and Load Planning;
Proposes improvements to enhance CN’s Damage Prevention initiatives and reduce freight-claims costs;
Provide direct support to respective Risk Management, Marketing and other CN functions in various areas of Damage Prevention, Lading recovery or Load Planning;
Provide support to functions such as operations, marketing, and risk management in their claims reduction activities and initiatives;
Protect and salvages lading following derailments. Negotiates freight salvage agreements as necessary;
Assess customer-loading practices, provide training of Customer shipping personnel and work on negotiating claim settlements as needed;
Investigation of repetitive Damage Issues at major claimant’s facilities. (Including the development of an Audit process to ensure customers are adhering to proper loading and securement standards.);
Maintain information on compound operation compliance with AAR Quality Review Standards.