Contribute to the integrity, completeness, accuracy and control of data in the processing systems by reviewing, evaluating and processing all authorized transactions in the system in accordance with BDC policies and procedures;
Review and analyze the daily and monthly reports, recommend priorities, communicate with branches to initiate corrective action if necessary, and follow-up on such action to ensure that corrective measures have been taken;
Ensure that amendments and changes to customer accounts are accurate in the processing systems by reviewing and analyzing transactions and informing branches of any required changes to customer accounts in accordance with policies and procedures;
Promptly resolve moderately complex transactions brought to his/her attention by contacting field staff to recommend action to be taken, initiating corrective actions pertaining to customer accounts, monitoring and following-up on such recommendations;
Liaise with the Credit, Consulting and Legal Services departments to confirm that documents adhere to BDC policies and procedures, raise exceptions and follow up on corrective measures to be taken;
Review, assess and disburse funds when required on a timely basis against appropriate documentation and authorization, and resolve any difficulties in delivering funds to customers;
Ensure timely processing of accounts receivables for consulting operations by sending appropriate letters and documentation of customer comments up to and including the closing of the files;
Coach and support field staff in the proper interpretation of policies and procedures;
Assist in maintaining an efficient hotline service to branches by making recommendations and suggestions to them in servicing the needs of their customers in the most courteous way.