Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of safety, operations and customer service standards;
Play an influential role in fostering a sense of ownership across the workforce so that employees feel empowered to use their judgment and experience to make sound decisions;
Assume local leadership, as assigned, for specific local initiatives for process & performance improvement;
Consistently communicate company direction with employees and departmental representatives and explain the rationale behind our policies or decisions;
Collaborate with interdepartmental stakeholders: Resources, Passenger Services, Aircraft Services, Flight Operations, Maintenance, Air Canada Cargo, In-flight Services, Air Canada Express and System Operations Control;
Act as a coach for the employees, motivate and engage individuals and the team to build a positive and healthy working environment;
Communicate with external service providers and outside agencies to mitigate delays and resolve service and operational issues.