1. Serve as a customer service contact for dealers in assigned portfolio. Conducts portfolio reviews to ensure quality, risk, and operating standards are met；
2. Manage and/or monitor management of loans, and where appropriate develops, negotiates and manages collection plans. Reviews internal systems and reports to identify potential problem loans and initiate proactive resolution；
3. Assists with process improvement initiatives to reduce cycle times and increase capacity to the team's goal of total account management. Identifies and encourages organic growth through active dealer development.
