1. Serve and delight each customer during every interaction and execute financial transaction including deposits, withdrawals, bill payments, foreign currency requests and/or other account transactions in an efficient and professional manner;
2. Proactively demonstrate lobby leadership and educate our customers on self-serve options available to them with the goal to deliver an enhanced customer experience
3. Understand our customers’ needs through quality conversations and identify opportunities to promote the right financial products and services to meet their needs ;
4. Refer customers to branch team members and partners who can have quality needs based conversations to explore customers financial needs and goals ;
5. Maintain overall appearance and presentation of the branch;
6. Actively participate in regular coaching sessions and team meetings.