Are you using the Chinese, Vietnamese, Korean or any International Standard on your computer? The software was created only for English and French Standard.
Depending of your operating system, please follow the instructions:
Windows 7:
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Please click on 'Start', then on 'Control Panel' and choose 'Regional and Language '.
Click on 'Administrative' tab, then on 'Change system locale' and choose English (Canada).
Windows Vista:
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Please click on 'Start', then on 'Control Panel' and choose 'Regional and Language Options'.
Click on 'Administrative' tab, then on 'Change system locale' and choose English (Canada).
Windows XP
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Please click on 'Start', then on 'Control Panel' and choose 'Regional and Language Options'.
Click on 'Advanced' tab, then choose English (Canada) as current language for non-unicode programs.