Manage and support development/training of staff to improve performance and ensure business continuity;
By tracking, monitoring and managing employee performance, the team leader ensures all staff members know what is expected of them, how they are performing and what they need to achieve the highest levels of performance;
Through regular discussion with employees, the team leader ensures staff has the tools required to succeed and effectively removes barriers to their success. He/she also discusses their career objectives with them and helps them develops to achieve those aspirations;
The team leader is also accountable for engaging staff by keeping them informed, developing and empowering them to act on behalf of customers and to contribute to the best of their abilities;
The team leader will be accountable for hiring and terminating employees as required.